We have many years of experience, and take real time and effort into producing the best possible outcome from the original image. If you are not happy with the results, we will endeavor to change the image until you are happy with the result, all within reason. We will never say that will do!
When scanning my photo what format should l use?
FORMAT - Tiff or jpeg. Tiff should be first choice, as it gives us the best possible result. Although it does have a much bigger file size, so if this a concern, use jpeg which is still acceptable. If you are using jpeg make sure you use highest quality setting.
Resolution - Always scan at a minimum of 300 dpi.
Size - Set values for your finished/required size.
How do l get my photo to you?
Just use the contact us link for all the instructions.
How do i pay?
We accept personal cheques, money orders. Jobs will be withheld until cheques clear.
How long does it take?
Quotes will be answered in most cases within 3 days of receiving the scan or photo. When the go ahead is given, expect a further 5 to 7 working days, before you receive your job.
How much damage to a photo can be repaired?
It all depends on the extent of the damage and/or information missing. Most times we can beg, borrow or steal to replace missing parts or badly damaged sections. You will be surprised at what we can do. A second photo of the person or subject would be useful but not a necessity.
How do i get my photo back?
We will send it back to you through a photo mailer, along with your free cd.
How safe is mailing my photo?
If you have any doubts about Australia Post, scan the photo and email it to us(see contact us). If mailing consider insuring the photo.
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